Shipping Policy

Last Updated: July 10, 2026

Thank you for shopping with The Chronicles. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

Order Processing

All orders are processed after successful payment confirmation.

As many of our products are manufactured and prepared to order, processing times may vary depending on demand. Orders are typically processed within 2–4 business days before dispatch.

During new launches, sales, holidays, or periods of high order volume, processing times may be extended. If there is a significant delay, we will notify you via email or phone.

Shipping Time

Once your order has been dispatched, estimated delivery times are:

• Metro Cities: 2–5 business days

• Other Locations Across India: 3–7 business days

• Remote Areas: Delivery times may vary depending on courier service availability.

Delivery timelines are estimates only and are not guaranteed.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

Any promotional free shipping offers will be subject to the terms specified during the promotion.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or SMS containing your tracking details, allowing you to monitor your shipment.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

The Chronicles is not responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

• Courier network delays

• Weather conditions

• Public holidays

• Natural disasters

• Government restrictions

• Transportation disruptions

• Remote delivery locations

The Chronicles shall not be liable for delays caused by third-party courier partners or events beyond our reasonable control.

Damaged Shipments

If your order arrives damaged, you must notify us within 24 hours of delivery.

To initiate a replacement request, please provide:

• A continuous unboxing video recorded from the moment the sealed package is opened.

• Clear photographs of:

  • The damaged product

  • The outer packaging

  • The shipping label

Requests received after 24 hours of delivery or without the required proof may not be eligible for replacement. Please refer to our Refund & Return Policy for complete details.

Failed Delivery Attempts

If a delivery cannot be completed due to customer unavailability, incorrect address details, refusal to accept the package, or failure to respond to the courier partner, additional shipping charges may apply for re-delivery.

Order Cancellation

Orders may be cancelled only before they have been shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

International Shipping

At present, The Chronicles ships only within India. International shipping is not currently available.

Contact Us

If you have any questions regarding your shipment or require assistance with your order, please contact our customer support team through the contact information available on our website. Please include your order number in all communications to help us assist you more efficiently.